FREQUENTLY ASKED QUESTIONS
Sveston Watches Origin?
Sveston Watches originated in the United Arab Emirates (UAE). The brand was established in 1978 and has since grown to become a recognized name in the watch industry. With their headquarters in the UAE, Sveston has expanded its presence globally, reaching customers in numerous countries around the world.
Is sveston a pakistani brand
Sveston is a United Arab Emirates (UAE) based brand established in 1978. The company is headquartered in Al-Buteen, Deira, Dubai.
Is Sveston a Luxury Brand?
Sveston is a luxury watch brand that has over four decades of experience in the watchmaking industry and a family of over 10 million satisfied customers.
Are Sveston watches authentic or counterfeit? Where are they made?
Sveston proudly presents 100% authentic and original watches designed in Hong Kong with Japanese Quartz and a 1-year international warranty.
Where is the outlet located?
At this time, we do not have any physical outlets, but we provide online services across Pakistan and internationally. Sveston's headquarters are located in Dubai, and our order processing unit is in Karachi.
How can I place an order?
You can order your desired product via our website, social media platforms (i.e., Facebook, Instagram, Daraz), email, WhatsApp at +46-737-359989, or by calling us at +9221-38282828.
What’s the estimated delivery time of an order?
The estimated delivery time for orders within Karachi is 2-3 working days, outside of Karachi is 4-5 working days.
What Mode of payments available for Customer?
You can pay Via:
Cash On Delivery.
Debit/Credit Card.
Note: While placing an order Customer have to provide active Mobile number only with active email address.
Do I need to open an account/Register to the website in order to place an order?
No, you do not need to register to the website to make purchases. You can check out as a guest each time. However, setting up an account with us will allow you to order without entering your details every time. It will also enable you to view your shopping history and track the courier status directly from your account.
How do I create an Account?
To create an account with Sveston, click on "Login/Register," followed by "Create an Account," and fill in your personal details.
How do I place an order on Website?
To place an order on the Sveston website, select the items you want and add them to your shopping cart. After you have finished shopping, proceed to your cart and check out, ensuring that all information is correct before confirming your purchases and payment. Active mobile numbers are required for order confirmation.
I am Unable to add an item into my shopping cart. Why?
You can only add items to your shopping cart if they are available. If an item is already in someone else's cart, the status will show as "Out of Stock."
Can I amend or Cancel my Order?
Yes, you can amend or cancel your order within 24 hours of placing it
How will I know if my order is confirmed?
After placing your order, you will receive an acknowledgment email and a call from us to confirm that we have received your order. Please note that we will only ship your order once your mobile number, email, and delivery address are verified.
What are the essentials to place an order?
We need Proper address and customer information for fast and hassle-free delivery that is:
- House/Flat number
- Street
- Sector
- Area/District/Tehsil
- Nearest Landmark/Station
- Alternate Mobile #.
Also ensure Valid Contact number and email.
Order ID to be remember/save for order tracking.
How can I Track my order?
To track your order, call or WhatsApp us with your order ID and mobile number.
Can I change my shipping address after the confirmation of the order?
Yes, you can change your shipping address if the order is not shipped yet. Please contact our Customer Care Team at +922138282828 or WhatsApp +46-737-359989 as soon as possible to request the change.
What should I do if there is a missing item in my order?
We apologize for the inconvenience caused by the missing item in your order. To resolve this issue, kindly contact our Customer Care Team at +922138282828 or through WhatsApp at +46-737-359989. We will respond to your request as soon as possible.
What is the procedure if I receive a defected item?
We apologize for the defect in the item you received. Please contact our Customer Care Team at +922138282828 or via WhatsApp at +46-737-359989 to inform us of the issue and send us pictures of the defective product. We will do our best to address the situation promptly.
How can I address receiving an incorrect item?
We apologize for sending you an incorrect item. To rectify the situation, please contact our Customer Care Team at +922138282828 or send us a message on WhatsApp at +46-737-359989. Kindly provide pictures of the incorrect product and we will work to correct the issue as soon as possible.
Can I exchange a product if I purchased the wrong size and color?
If you have purchased the wrong size or color, you may exchange the product by returning it to us. Please note that the company will not cover the courier charges for this scenario.
What should I do if I haven't received my parcel?
If you have not received your parcel within four working days, please send an email to our Customer Care Team at cs@svestonwatches.com, call us at +922138282828 or message us on WhatsApp at +46-737-359989. We will assist you in tracking your parcel and resolving the issue.
Will there be any extra charges for re-delivery?
We do not charge any additional fees for re-delivering a product. Rest assured, we will do our best to fulfill your request without any extra cost.
Need More Help?
Email : cs@svestonwatches.com
Instagram: @SvestonWatches @SvestonForHer
Facebook: Facebook.com/Svestonwatches
WhatsApp: +46-737-359989
Call: +922138282828