Sveston Watches Return Policy

Quartz Watches Return Policy

If you are not 100% satisfied with your purchase, please contact us:

  • WhatsApp: +46-737-359989
  • Call: 02138282828

Return & Exchange Eligibility:

  • You can return the watch within 30 days of delivery for a full refund of the purchase price (minus shipping and handling fees).
  • Any watch that fails quality inspection from customer service (scratches, worn, damaged) will be returned to you and no refund will be issued.
  • In case you are not satisfied, return the watch in the same condition as delivered, without using it. Include all packing materials, user manuals, and accessories (if provided).
  • Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

What We Need to Process a Return/Exchange:

Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement. Refunds will be made in the form of the original payment.

Smartwatches Return Policy

Change of Mind: Returns or exchanges for change of mind are not accepted; warranty covers only faulty or damaged products.

Policy Exemptions:

  • Bluetooth should not exceed a 10-meter range.
  • Avoid using fast chargers and overcharging.
  • Mobile app must run in the background for connectivity.
  • Follow water resistance precautions to avoid damage.
  • Battery performance varies with usage and connectivity.
  • Not a substitute for professional medical devices or fitness clubs.
  • Product appearance might slightly differ due to screen effects.
  • Handle with care to prevent damage from drops or rough handling.

Returns Validity:

  • Warranty does not cover issues arising from dust, dirt, or particulate matter.
  • Warranty and returns are void in cases of customer misuse, unauthorized repairs, and factors beyond human control.

Right to Refuse Returns:

  • Returns or exchanges refused if there are signs of wear, missing parts (tags, manuals, box), or any damage to the watch or packaging.