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FREQUENTLY ASKED QUESTIONS


Originality of the product and where it is manufactured?

All Timepieces at Sveston are 100%original, designed in Hong Kong and comes with Japanese Quartz having One YearInternational Warranty. Our Head Quarter is in UAE, and our order fulfilmentcentER is in Karachi We are the direct manufacturers and retailers, there is nomiddle man.

 

Where is your outlet?

Unfortunately, we do not have any outlet.But we provide our services online and deliver all over Pakistan with free  delivery. 

Our headquarter is in Dubai but our orderfulfilment center is in Karachi.

What is the process of ordering?

Just clickon the picture of watch you want from our website an option of select colorwill appear. Select the color and the option of buy now will appear click on ita form will appear fill in the requested details and complete the order.

OR 

YOU CAN CALL OUR HELPLINE OR CONTACT US ON ANY OF OUR PLATFORM SUCH AS WHATSAPP, FB MESSENGER, INSTAGRAM AND EMAIL. WE WILL GUIDE YOU THROUGH THE PROCESS OR PLACE YOUR ORDER FOR YOU.

How many days will it take the order to be delivered?

it takes 2 to 3 working days for an orderto be delivered.

What is your exchange and refund policy?

We have a 30 days exchange and refund policy but the product's packaging must not be removed nor should the article be used by the customer. 

What is the process of submitting an exchange or return request?

First you have to launch your exchange or return request on jury.sveston.com

and you will be responded within 24 hours via E-mail.

You will have to bear the delivery charges in case you didn’t like the design or else, furthermore in case of any fault from our end we will refund your delivery charges.


What our warranty covers? 

When Timepiece is not water resistant

Defaulted timepiece received

Timepiece stops working

How to claim warranty?

You have to send your watch with warranty card through any courier service we will get it repaired and we'll deliver it back to you

Are your watches water proof or water resistance?

All our articles are water resistance.

Do you deliver outside of Pakistan? 

We do deliver all over the globe but due to the pandemic crisis currently we aren't delivering outside of Pakistan

Can We pay online?

You can pay online through our bank account


TITLE: REHMANI WATCH (PRIVATE) LIMITED 

ACCOUNT: 01350103040254

IBAN: PK40MEZN0001350103040254

BRANCH: I.I CHUNDRIGAR ROAD 

BANK: MEEZAN